L.O.C. Lotion. Oil. Comfort. Returns & Refund Policy
Last Updated: October 14, 2025
At L.O.C. Lotion. Oil. Comfort., we take pride in crafting 100% natural skincare products made with care, honesty, and high-quality ingredients. Your satisfaction matters deeply to us, and we want you to feel confident in every purchase.
Because our products are made from natural ingredients and are intended for personal use, we cannot accept returns of opened or used items for safety and hygiene reasons. However, we do stand behind the quality of our products and will always do our best to make things right.
Exchanges
If you’d like to exchange an unopened item for another product, please contact us at hello@lotionoilcomfort.com before returning your order. The customer is responsible for return shipping costs unless the item arrived damaged or incorrect.
Our Promise
Your comfort and satisfaction are at the heart of L.O.C. Lotion. Oil. Comfort. If you are ever unhappy with your purchase, please reach out — we’ll do our best to find a solution that leaves your skin and spirit happy.
Returns & Refunds Eligibility
We accept returns or offer replacements/refunds under the following conditions:
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Unopened and unused products may be returned within 14 days of delivery.
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Items must be in their original packaging and in resaleable condition.
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Proof of purchase (such as your order number or receipt) is required.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@lotionoilcomfort.com with your order number and a photo of the issue.
We will gladly send a replacement or issue a refund for the affected item.
Refunds (if applicable)
Once your return is received and inspected, we will notify you by email. Approved refunds will be processed within 5–7 business days, and a credit will automatically be applied to your original method of payment.
Non-Returnable Items
Due to the nature of skincare products, we cannot accept returns on:
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Opened or used products
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Sale or promotional items
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Gift cards or samples
Exchanges
If you’d like to exchange an unopened item for another product, please contact us at hello@lotionoilcomfort.com before returning your order. The customer is responsible for return shipping costs unless the item arrived damaged or incorrect.
Our Promise
Your comfort and satisfaction are at the heart of L.O.C. Lotion. Oil. Comfort. If you are ever unhappy with your purchase, please reach out — we’ll do our best to find a solution that leaves your skin and spirit happy.